Thank you for shopping with Dukanrant Private Limited.
This Shipping Policy explains how we process, handle, and deliver your orders placed through our website www.dukanrant.com.
1. Order Processing Time
All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).
You will receive an email or SMS confirmation once your order has been shipped.
In case of delays due to high demand or stock issues, we will notify you via email or phone.
2. Shipping Time & Delivery
Orders are usually delivered within 2–7 business days, depending on your location.
Remote or rural areas may take a few extra days for delivery.
Delivery timelines may be affected by weather conditions, courier delays, or unforeseen circumstances.
3. Shipping Charges
Shipping charges may vary depending on your delivery location, product weight, or order value.
Free shipping may be available on selected products or promotional offers, as mentioned on our website.
4. Cash on Delivery (COD)
COD (Cash on Delivery) is available only in selected pin codes.
Please make sure to have the exact amount ready at the time of delivery.
In case of multiple failed delivery attempts, your order may be canceled.
5. Tracking Your Order
Once your order is shipped, a tracking ID and courier details will be shared via SMS or email.
You can track your shipment using the provided link on our website or the courier partner’s tracking page.
6. Delayed or Lost Shipments
We work only with trusted courier partners to ensure timely delivery.
However, Dukanrant Private Limited is not responsible for delays caused by natural disasters, courier network issues, or incorrect shipping details provided by the customer.
If your order seems delayed or lost, please contact our support team for assistance.
7. Incorrect Address
Please ensure your shipping address, pin code, and contact details are accurate.
Orders with incorrect or incomplete addresses may be returned or canceled.
Re-shipping charges may apply if the product needs to be sent again.
8. International Shipping
Currently, we only ship orders within India.
International shipping options may be added in the future.
9. Contact Us
For any questions or co
ncerns related to shipping, please contact us:
📧 Email: support@dukanrant.com
📞 Phone: +91 8602496438
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