seller rules & policy
(Seller Registration ke time mandatory acceptance)
1️⃣ Seller Eligibility
✔ Seller ke paas valid business details honi chahiye
✔ Seller galat / banned / illegal products list nahi karega
✔ DUKANRANT ko seller details verify karne ka adhikar hoga
2️⃣ Product Listing Rules
✔ Product original, legal & accurate description ke sath ho
✔ Fake brand, duplicate, copied images strictly prohibited
✔ Price & stock update seller ki responsibility hogi
❌ Galat product bhejne par seller responsible hoga
3️⃣ Packaging Rules (Mandatory)
Seller ko har order niche diye gaye rules ke hisaab se pack karna hoga:
✔ Waterproof self-adhesive courier polybag only
✔ Strong & tamper-proof packaging
✔ Shipping label bahar chipkana compulsory
✔ Invoice andar ya bahar allowed
❌ Newspaper, open, damaged, transparent loose packaging not allowed
📌 DUKANRANT approved polybag sample follow karna mandatory hai
4️⃣ Order Fulfilment Rules
✔ Order time par ready karna hoga
✔ Pickup miss hone par penalty lag sakti hai
✔ Seller order cancel without valid reason nahi karega
5️⃣ Return, Damage & Quality Policy
Galat / damaged / leaked package ke liye
👉 Seller fully responsible hoga
High return rate hone par:
Listing block
Account suspension
6️⃣ Payment & Settlement
✔ Payments DUKANRANT policy ke according settle honge
✔ Commission & charges auto deduct honge
✔ Fraud ya misuse me payment hold ho sakta hai
7️⃣ Penalty & Action Policy
Issue
Action
First mistake
Warning
Repeated issue
₹100 – ₹500 penalty
High complaints
Order pickup block
Serious violation
Seller account suspension
📌 DUKANRANT ka decision final hoga
8️⃣ Prohibited Activities
❌ Fake orders
❌ Buyer ko direct contact karna
❌ Platform ke bahar payment lena
❌ Wrong address / wrong product
9️⃣ Account Suspension / Termination
DUKANRANT ko adhikar hoga:
Seller account suspend karne ka
Listings remove karne ka
Permanent ban lagane ka (serious fraud me)
1️⃣0️⃣ Agreement Acceptance
Main confirm karta/ karti hoon ki maine DUKANRANT Seller Rules & Policy padh li hai
aur main sabhi niyam aur sharton se sahmat (Agree) hoon.
1️⃣1️⃣ Delivery Charges (Important)
✔ Website par Free Delivery dikhaya ja sakta hai
✔ Delivery partner (jaise One Delivery) ke charges seller ke payout se deduct kiye ja sakte hain
✔ Delivery charge customer se alag se nahi liya jayega
☑️ I Agree to DUKANRANT Seller Policy
🔥 Aap ise kaise use karo (Recommended)
✔ Seller signup page pe checkbox + link
✔ First login pe popup acceptance
✔ PDF download option
✔ Future me rule change ka right reserve